Contact Center

Our Contact Center Services cover voice, mobile, web, e-mail and social media to enable digital renovation at low upfront investment and with fewer full-time resources.

Our firm’s consulting offering covers on-prem and Cloud Contact Center Technologies including both traditional vendors such as Genesys, Avaya, Cisco, Nice, Five9 and non-traditional vendors such as Amazon, Twilio, Talkdesk.

RICEFW offers a scalable, cloud-based contact-center platform to simplify the processing and resolution of customer queries Benefits

Agility, which ensures quick turnaround to different types of queries from diverse sources
Faster digitization along with omnichannel technology and scalability
Lower upgrade cost due to elimination of obsolete technology, optimal team size
Faster and more effective solutions for customers, leading to better reputation
Greater productivity unlocked by cognitive technologies

We are an IT consulting firm. Our experts provide customized consulting solutions in partnership with our clients. Our aim is to enhance corporate Information technology competency and performance through result based solutions.

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Contact Center

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