contact center

Our Contact Center Services cover voice, mobile, web, e-mail and social media to enable digital renovation at low upfront investment and with fewer full-time resources.

Our firm’s consulting offering covers on-prem and Cloud Contact Center Technologies including both traditional vendors such as Genesys, Avaya, Cisco, Nice, Five9 and non-traditional vendors such as Amazon, Twilio, Talkdesk.

RICEFW offers a scalable, cloud-based contact-center platform to simplify the processing and resolution of customer queries Benefits